Our Privacy Policy explains how we collect, use, store, and protect your personal information when you use our hotel booking services. By accessing our website or using our services, you agree to the practices described below.

Information We Collect

1. Personal Information

We may collect the following personal details when you interact with our hotel booking website:

  • Full Name

  • Email Address

  • Phone Number

  • Billing or Contact Address

  • Any information you enter during booking or account creation

2. Usage Information

This includes details automatically collected when you visit our website:

  • IP Address

  • Browser Type & Version

  • Pages Viewed

  • Time Spent on Pages

  • Device Type and Operating System

3. Mobile Device Information

If you access our services through a mobile device, we may collect:

  • Device ID

  • IP Address

  • Operating System

  • Browser Information

Acceptance of the Policy

By using our hotel booking services, you acknowledge and accept the terms of this privacy policy and agree to the collection and use of information as described.

Use of Cookies

Yes, our website uses cookies.

Cookies help us:

  • Remember your booking preferences

  • Improve user experience

  • Analyze website usage

  • Save your selected hotel details during browsing

Disabling Cookies

You may turn off cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

How We Use Your Personal Information

1. Service Operation

Your information helps us process your hotel reservations, manage your bookings, and offer customer support.

2. Account Management

If you create an account, your personal data allows you to:

  • Log in securely

  • Manage bookings

  • Access preferences and past reservations

3. Communication

We may contact you via:

  • Email

  • Phone Calls

  • SMS

  • Notifications (if enabled)

This communication may include booking confirmations, updates, reminders, or important service-related notices.

4. Service Improvement

Your data may be used for:

  • Website performance analysis

  • Usage trend identification

  • Improving our booking process

  • Enhancing marketing and user experience

Retention of Your Information

Personal Data

We keep your data only for as long as necessary to:

  • Provide our hotel booking services

  • Comply with legal requirements

  • Resolve disputes

  • Enforce policies

Usage Data

Usage information is stored for shorter periods unless required for:

  • Improving service

  • Ensuring security

  • Fulfilling legal obligations

Deleting Your Data

You may request the deletion of your personal information at any time. If available, you can also remove data through your account settings.

Managing, Updating, or Removing Your Information

You may:

  • Update your personal information

  • Correct inaccuracies

  • Delete or deactivate your account

  • Request access to the information we store

To manage your data, log in to your account or contact us through our support channels.

Links to External Websites

Our service may contain links to third-party websites not operated by us.
We recommend reviewing the privacy policy of any external site you visit.

We do not control and are not responsible for the privacy practices of third-party sites.

SMS Use and Consent

We do not share mobile opt-in data or SMS consent with third parties.

SMS Terms

By opting into SMS (via website form or other method), you agree to receive:

  • Booking updates

  • Customer service messages

Message frequency may vary.
Standard message and data rates may apply.

Reply HELP for assistance.
Reply STOP to unsubscribe from SMS messages.

Your Choices and Rights

You may choose to:

  • Stop receiving promotional emails or SMS

  • Update your information

  • Ask us to stop using your data

  • Request account cancellation

  • Request removal of personal information from any forum or blog (if applicable)

  • Request a data audit

To do so, you may:

  • Follow the “unsubscribe” link in marketing emails

  • Respond “STOP” to SMS

  • Contact our support team using our listed details

  • Submit a request through our website contact form

Contact Us

If you have any questions about this privacy policy or how we handle your information, you may contact us:

📞 Toll-Free: +1 (833) 604-4045
🕒 Support Hours: Mon–Fri: 8am–10pm EST | Sat–Sun: 8am–8pm EST

We are here to help and answer any concerns regarding your data privacy or hotel booking experience.

 

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